Thinking Beyond: FACC-NY's New Podcast

We’re happy to announce our new podcast Thinking Beyond: Let's Talk Innovation for the Future!

Each episode of Thinking Beyond will treat you to an in-depth conversation with industry leaders in the FACC-NY network. These will be the stories behind the stories you read every day on the site and within the professional  community. The big ideas that often get missed in the mix of the unrelenting news cycle.

Part 1 of our first episode features a discussion for the future of the customer experience with Marie Dubiez, Managing Director of the Americas at Albatross CX, on the broad aspects of Customer Experience (CX), what has changed, what has remained the same, what defines a good CX strategy and the impact COVID-19 has had on CX within the Luxury Retail space. 

Dropping on Thursday, July 9, we will release the part 2 episode where we will pick up our Customer Experience discussion with Marie Dubiez, Managing Director of the Americas at Albatross CX. This episode addresses how to create CX when you have no budget, where to even begin when creating a CX strategy, and what changes we will see in CX post-COVID 19.

To view the slides prepared by Albatross CX for this podcast series, click here.

Subscribe where you get your podcasts and check out the first episode below: